Shipping policy
Shipping Policy
Last updated: October 14, 2026
Where we ship
We currently ship to addresses within the United States only. This includes the 50 states and Washington, DC. We do not currently ship to US territories (such as Puerto Rico, Guam or the US Virgin Islands) or to APO/FPO/DPO military addresses. Some items can't be shipped to certain states; when that applies, it is noted on the product page and checkout will not offer shipping for that item to those states. Please use a street address where possible; our carriers may not be able to deliver to PO boxes, which can cause delays or a return to sender.
Shipping costs
Standard shipping is free on all US orders. The final shipping cost is shown at checkout before you pay.
Processing time
Our products ship directly from our fulfillment partners, including partners outside the United States. Orders are usually processed and dispatched within 1–5 business days after purchase.
Delivery time
After dispatch, standard delivery usually takes 7–14 business days. Most orders arrive within 8–19 business days of purchase. These are estimates, not guarantees, and may be longer during holidays, peak seasons, or carrier delays.
If you order more than one item, your items may ship from different locations and arrive in separate packages on different days.
Tracking
Once your order ships, we will email you a tracking number. Tracking can take a few days to show updates after dispatch.
Late, lost, or damaged orders
If your order has not arrived within 25 business days of purchase, or arrives damaged, please contact us with your order number. We will send a replacement or refund as described in our Return & Refund Policy.
Address accuracy
Please check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. Contact us right away to correct it; we can update it only before the order ships.
Contact us
KINZELO Customer Support
support.kinzelo@gmail.com